Designing the Guest Journey

Great hospitality isn’t accidental, it’s crafted. From the moment a guest steps into a space, every element they encounter shapes how they feel, how they connect, and how they remember you. This Pulse session we were joined by Harrison Lipner, The Wall Street Hotel, Peter Lawrence, Wythe Hotel, and Karen DiPeri, HMG+, where they shared their thoughts on how every service touchpoint, ambient cue and design detail contributes to unforgettable guest experiences. 

Watch the full panel now.