Pulse: Where event professionals connect, learn, and lead.
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Event Topic: Designing the Guest Journey: How Experience Drives Differentiation
Great hospitality isn’t accidental, it’s crafted. From the moment a guest steps into a space, every element they encounter shapes how they feel, how they connect, and how they remember you. In an era where experiences differentiate brands more than price or product, mastering the guest journey is essential.
This lunchtime Pulse session brings together event, hospitality and experience professionals to explore how every service touchpoint, ambient cue and design detail contributes to unforgettable guest experiences.
We’ll dig into:
- Service-led experiences: how human interaction shapes perception and loyalty
- Atmosphere & emotion: designing spaces that set the tone from the first step inside
- Meaningful details: the small moments guests notice and remember
- Journey-driven design: creating environments that flow, connect and differentiate
Event details:
- Location: Convene, 530 5th Avenue, NY
- Date: Friday, Feb 13th
- Time: 12:00 – 3:00 p.m.
Agenda:
- 12:00 – 12:30 p.m. – Arrivals and networking
- 12:30 – 1:15 p.m. – Panel discussion and audience Q&A
- 1:15 – 3:00 p.m. – Lunch and Networking
Please complete the form to confirm your attendance.
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