We’re the emc3 Collective – a multi-award-winning global events agency delivering bold, strategic experiences for brands like Warner Bros., Beatbox, Checkout, Google, HP, LinkedIn, Microsoft, and TikTok. From immersive environments to purpose-led experiences, we blend creativity, content, and production to craft events that don’t just impress – they inspire and make an impact that lasts.
We’re proud to be a Certified B Corp, hold EcoVadis Gold, and be recognised as a five-time Global Agency of the Year – as well as a King’s Award for Enterprise winner for our leadership in sustainability, innovation, and excellence in delivery. The emc3 Collective unites:
emc3 – Full-service B2B events agency
BEG – B2C experiential specialists
From Now – Sustainability consultancy
emc3 Life – Healthcare and life sciences division
Together, we provide end-to-end support across strategy, creative, content, production, and ESG – helping brands grow with purpose while creating experiences that truly connect. At our core, we’re a team of Conscious Operators, Dependable Forces, and Fearlessly Imaginative thinkers – passionate about building meaningful experiences that move people and brands forward.
Purpose
The Sales Support Executive plays a key role in supporting the Growth team across lead management, CRM tracking, reporting, and event activity. This role ensures the smooth coordination of sales initiatives, maintains accurate and actionable data, and drives consistent follow-up on leads and opportunities.
Working closely with Growth and Marketing teams, the Sales Support Executive supports the full lifecycle of new business activity – from initial outreach and event coordination through to lead tracking, follow-up, and reporting.
- Provide day-to-day support to the New Business Sales team
- Manage and track leads within the CRM to ensure no opportunities are missed
- Support marketing campaigns and events that generate new business leads
- Coordinate sales processes to ensure efficiency, accuracy, and timely follow-up
- Assist with reporting and analytics to support pipeline performance
Sales Support Executive Responsibilities
- Manage and maintain lead and contact data within HubSpot, ensuring accuracy and completeness
- Track all inbound and event-generated leads through the sales pipeline
- Allocate and follow up on MQLs (Marketing Qualified Leads) in collaboration with Growth and Marketing
- Proactively monitor and follow up on lapsed or inactive leads to re-engage opportunities
- Ensure all sales activity, interactions, and updates are consistently recorded in the CRM
- Support the Growth team in maintaining a healthy and active pipeline
- Support the creation and maintenance of reports and dashboards within HubSpot
- Track key metrics including lead generation, conversion rates, and pipeline progression
- Provide regular updates on lead status, pipeline health, and campaign effectiveness
- Assist in analysing data to identify trends, gaps, and opportunities for improvement
- Ensure data integrity to support accurate reporting and decision-making
- Arrange and schedule kick-off calls for sales initiatives and marketing events
- Support the planning and delivery of events, including:
- Populating target invite lists
- Supporting outreach to speakers and contributors
- Coordinating logistics such as speaker gifting
- Record attendee participation and ensure all leads are captured and followed up post-event
- Create and manage workflows and task tracking within Asana
- Monitor timelines and follow up with stakeholders to ensure deadlines are met
- Support coordination of new business campaigns and sales initiatives
- Ensure all CRM data and documentation is accurate and up to date
- Maintain organised records of leads, contacts, and event data
- Identify opportunities to improve internal processes and lead management workflows
- Work closely with:
- Growth team on lead tracking, pipeline management, and follow-ups
- Marketing team on campaigns, events, and MQL generation
Reports to: Proposal Development Director
Required skills & experience
- Experience in a sales support, sales coordination, or administrative role
- Previous experience using a CRM system (preferably HubSpot)
- Strong organisational and time management skills
- Excellent attention to detail, particularly with data accuracy
What you’ll get
The chance to be part of a fast-growing, award-winning global events agency that encourages their team to have autonomy over their role, enabling you to bring new ideas to the table, develop your role into exactly what you want it to be and receive support whilst doing it.
In addition to that, in return for everything you bring, we will provide the following:
With events happening in incredible locations across the globe, there are plenty of opportunities to travel. Previous locations include New York, Miami, San Francisco, Mexico City, São Paulo, Singapore, Dubai, Ibiza, Barcelona, Paris, Hvar and more!
We have typical hours of 8 am – 4 pm but due to the nature of the events industry, we offer a flexible approach to this. Want to work different hours? You can. Need to pop out for an appointment? You can. You just need to let your manager know!
A great company culture provides more than just lip service—and we make sure we’re always doing that by regularly investing in it. Not just offering you a job and a warm welcome, but creating opportunities for you to build a fulfilling career. We do this by investing in your development, whether personal or professional, providing accessible leadership, and hosting numerous team socials. Including Christmas and Summer parties you’ll actually want to attend—with previous overnight stays at venues such as the Wilderness Reserve, Four Seasons and Artists Residence.
We work remotely, you can work from anywhere: your home, your garden, abroad — and we’ll set you up with the equipment to do so, including an Apple MacBook, mouse, laptop stand and second screen.
At emc3, we have a dedicated learning and development budget allocated to each person so that they can learn and grow in their role. And when it comes to progression, you’ll have the opportunity to level: up, down or sideways! Whether you’re looking to progress further in a current role or change departments—where possible, we’ll always support you with the transition.
In addition to unlimited paid time off for mental health, we provide free access to therapy, counselling and mental health resources for all of our employees.
We believe everybody should do their bit, and so offer one paid day off a year so that you can help out in your local community.
We care about the impact events and our business have on the environment and have a sustainability team to ensure we follow best practices to make our events as environmentally friendly as possible.
Our commitment to diversity and inclusion
At emc3, diversity and inclusion are at the heart of our values, and we are committed to providing a meaningful and inclusive interview experience for all candidates. If you require an accommodation or adjustment for a disability or any other reason during the hiring process, please let us know by reaching out to your recruiting contact.
We are proud to be an equal-opportunity employer and celebrate the unique perspectives and experiences that diversity brings to our team. We are committed to fostering an environment where everyone can thrive. emc3 does not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service. Together, we believe that inclusivity builds stronger, more innovative teams.