emc3 is a forward-thinking, creative events and experiences agency dedicated to creating impactful, memorable events for brands around the world. We believe in fostering a culture that thrives on innovation, reliability, and social consciousness. At emc3, People & Ops team is a core pillar of the business, guiding our people strategy and nurturing a work environment that reflects our values.
Purpose
- Lead and manage our high-growth, complex client accounts to ensure consistent, year-on-year growth
- Drive client strategy to maximize revenue and identify new opportunities across emc3’s services.
- Collaborate closely with project leads to ensure seamless delivery, meeting budgets, objectives, and timelines.
- Build trusted, long-lasting client relationships by understanding their goals, challenges, and key motivators.
- Consistently achieve account growth targets through strategic leadership and exceptional client service.
Account Director Responsibilities
- Build out and maintain account plans with growth objectives per quarter.
- Continuously build strong client relationships.
- Demonstrate a true understanding of account development plans and forecasts of growth.
- Responsible for bringing in new business on existing accounts.
- Drive the events team to maximize all potential revenue opportunities including upselling throughout the event cycle.
- Leading on new client briefs and new sales calls for high-value accounts.
- Working with the Growth team on new business opportunities.
- Taking the lead, working with the Client Engagement Proposal lead, in developing winning proposals on RFPs.
- Have continuous & up-to-date knowledge of latest event (live & virtual) offerings that can be provided by the company.
- Leading on event strategy.
Working with the Event Delivery team to propose a range of technical and production solutions in line with client strategy and objectives. - Work closely with project leads to ensure projects are delivered against budget, objectives, and to agreed timescales.
- Leading on industry knowledge and relevant strategy for accounts in developing their offering and solutions.
- First approval on all their client budgets & contracts, before submitting for final approval from Ops.
Ensure content is collated on all events for social media and marketing purposes.
Reports to: Head of Client Experience
Day to Day Responsibilities
- Full ownership of client communication up until the SOW being signed.
- Working closely with HoCE and VP of Growth to maintain oversight on all accounts and potential growth within them.
- Lead pitches, working with Sales and Business Development and project teams
- Taking full ownership of the pitch deck
- Ensuring projects are set up on Procim & Asana and ensuring accurate activation of client processes across all company systems.
- Ensuring Hubspot, Procim & Asana up to date throughout pitch process
- Allocate responsibilities across the team, taking on sections where possible ensuring all pitch deliverables come together within timescales,
- Main client contact
- Present in pitches
- Understand client business strategy to drive growth
- Being a proactive partner to clients and advising on strategy and best practices where suitable
- Owning the relationship
- Time given to the client separate from the team
- Client escalation point
- Business development
- Ownership of account profit and annual forecasting
- Full ownership of project initiation stage including:
- Leading kick off calls & collating client brief
- Delegating clear roles and responsibilities to project team
- Writing & finalising the client SOW and PSA.
- Setting up projects on Procim & Asana, and ensuring accurate activation of processes across all company systems
- Notifying team when initiation stage is complete and ensuring swift migration of ownership to project members
- Being the internal eye for the client, ensuring we deliver beyond expectation.
- An understanding of the up-to-date content schedule, agenda and critical path via Asana, working closely with the Executive Producer and Project Director who will own the delivery aspects of the project
- Responsible & accountable for the budget throughout the entire project ensuring it is accurate, efficient and up to date at all times.
- An understanding of all sections of budget items in real-time, including but not limited to costs, profits, and suppliers.
- Making sure budgets are up to date in preparation for weekly workload calls.
- Wrap up within 1-2 weeks of the event making sure that all PO’s have been signed off, timesheets from freelancers.
- You will work closely with the Project Director who will own the budget on a day-to-day basis, but it is the role of the AD to have the commercial lens on the profitability of the project
- Ensure case study is completed for marketing purposes
- Ensure internal and external debriefs are carried out in a timely manner and takeaways are communicated and actioned
What you’ll get
The chance to be part of a fast-growing, award-winning global events agency that encourages their team to have autonomy over their role, enabling you to bring new ideas to the table, develop your role into exactly what you want it to be and receive support whilst doing it.
In addition to that, in return for everything you bring, we will provide the following:
With events happening in incredible locations across the globe, there are plenty of opportunities to travel. Previous locations include New York, Miami, San Francisco, Mexico City, São Paulo, Singapore, Dubai, Ibiza, Barcelona, Paris, Hvar and more!
We have typical hours of 8 am – 4 pm but due to the nature of the events industry, we offer a flexible approach to this. Want to work different hours? You can. Need to pop out for an appointment? You can. You just need to let your manager know!
A great company culture provides more than just lip service—and we make sure we’re always doing that by regularly investing in it. Not just offering you a job and a warm welcome, but creating opportunities for you to build a fulfilling career. We do this by investing in your development, whether personal or professional, providing accessible leadership, and hosting numerous team socials. Including Christmas and Summer parties you’ll actually want to attend—with previous overnight stays at venues such as the Wilderness Reserve, Four Seasons and Artists Residence.
We work remotely, you can work from anywhere: your home, your garden, abroad — and we’ll set you up with the equipment to do so, including an Apple MacBook, mouse, laptop stand and second screen.
At emc3, we have a dedicated learning and development budget allocated to each person so that they can learn and grow in their role. And when it comes to progression, you’ll have the opportunity to level: up, down or sideways! Whether you’re looking to progress further in a current role or change departments—where possible, we’ll always support you with the transition.
In addition to unlimited paid time off for mental health, we provide free access to therapy, counselling and mental health resources for all of our employees.
We believe everybody should do their bit, and so offer one paid day off a year so that you can help out in your local community.
We care about the impact events and our business have on the environment and have a sustainability team to ensure we follow best practices to make our events as environmentally friendly as possible.
Our commitment to diversity and inclusion
At emc3, diversity and inclusion are at the heart of our values, and we are committed to providing a meaningful and inclusive interview experience for all candidates. If you require an accommodation or adjustment for a disability or any other reason during the hiring process, please let us know by reaching out to your recruiting contact.
We are proud to be an equal-opportunity employer and celebrate the unique perspectives and experiences that diversity brings to our team. We are committed to fostering an environment where everyone can thrive. emc3 does not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service. Together, we believe that inclusivity builds stronger, more innovative teams.