We’re emc3 – a multi-award-winning global events agency delivering bold, strategic experiences for brands like Beatbox, Checkout, Google, HP, LinkedIn, Microsoft, and TikTok. From immersive B2B environments to purpose-led experiences, we blend creativity, content, and production to craft events that don’t just impress – they inspire and make an impact that lasts.
We’re proud to be a Certified B Corp, hold EcoVadis Gold, and be recognised as a four-time Global Agency of the Year – as well as a King’s Award for Enterprise winner for our leadership in sustainability, innovation, and excellence in delivery. As the founding agency of the emc3 Collective, we’re part of a values-driven platform reshaping how events are delivered. The Collective unites:
emc3 – Full-service B2B events agency
BEG – B2C experiential specialists
From Now – Sustainability consultancy
Together, we provide end-to-end support across strategy, creative, content, production, and ESG – helping brands grow with purpose while creating experiences that truly connect. At our core, we’re a team of Conscious Operators, Dependable Forces, and Fearlessly Imaginative thinkers – passionate about building meaningful experiences that move people and brands forward.
Working Days
Full Time (+1 Day per week in our London office).
Purpose
As Head of People and Performance, you will be the strategic lead responsible for ensuring the internal engine of the business runs smoothly, efficiently, and with heart. You’ll drive operational excellence while cultivating an environment where people perform at their best. This role bridges internal operations, talent, and culture, with direct accountability for business processes, HR, L&D, supplier management, and resourcing. You will also play a key role in onboarding new companies into TopCo and sustaining intercompany cohesion. Driving business transformation and leading change management with the Global MD is a key part of this role.
Key Roles & Responsibilities
- Manage current compensation and operational budgets for P&P team.
- Lead internal operations strategy and optimisation across all core agency functions.
- Oversee assessment, implementation, and evolution of platforms and systems—especially around AI integration and automation.
- Ensure strategic alignment of operational systems with overall business goals.
- Drive the review of and implementation for emc3 Collective’s tech stack.
- Partner with delivery teams to ensure operational processes are embedded across the event lifecycle, bridging ‘behind the scenes’ and execution teams.
- Monitor and evolve workflows to improve delivery efficiency, effectiveness, and consistency.
- Lead the procurement function, ensuring compliance, quality, and cost-effectiveness of third-party suppliers.
- Manage supplier contracting, commission tracking, and timely payments.
- Oversee the HR function, including recruitment, onboarding, employee relations, and HR policy development.
- Foster a safe, inclusive, and high-performing workplace culture.
- Act as the escalation point for any HR grievances.
- Collaborate with the Global MD to design and implement programs that support a thriving agency culture.
- Lead the culture team and drive initiatives including Summer Conn3ct, seasonal parties, and other engagement events within budget.
- Shape onboarding experiences and training programs that support professional development at all levels.
- Build and maintain the company’s succession planning strategy and career path frameworks.
- Design and maintain a scalable freelancer resourcing strategy.
- Ensure freelancer resourcing is forecasted and managed within pre-determined KPIs.
- Oversee creation and management of a freelancer database, standardised contracts, onboarding processes, and invoicing workflows.
- Work with the VP Agency Enablement to design the operational onboarding framework for new companies joining TopCo.
- Create and manage systems for ongoing intercompany collaboration and communication.
- Support coordination of Senior Leadership Team meetings as needed.
- Support coordination of Conn3ct Forum monthly meetings as needed.
- Provide data reporting support when required.
Direct Report
Global MD
Our commitment to diversity and inclusion
At emc3, diversity and inclusion are at the heart of our values, and we are committed to providing a meaningful and inclusive interview experience for all candidates. If you require an accommodation or adjustment for a disability or any other reason during the hiring process, please let us know by reaching out to your recruiting contact.
We are proud to be an equal-opportunity employer and celebrate the unique perspectives and experiences that diversity brings to our team. We are committed to fostering an environment where everyone can thrive. emc3 does not discriminate based on race, religion, colour, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic information, marital status, or military service. Together, we believe that inclusivity builds stronger, more innovative teams.